Frequently Asked Questions

Check out our most frequently asked questions here. If you need help with anything else, then please contact us at


We charge a flat rate of £3.99 per order placed. We also offer FREE DELIVERY on all orders over £100. 

Orders will be processed and dispatched in 2-3 business days. We use Royal Mail for all of our orders, sending out on a Second Class service. This means your order should be with you 2-3 days from the dispatch date. 

Unfortunately, we only currently deliver to the UK. Watch this space for any future developments!

Product Care

Gold Vermeil consists of a 925 Silver base with a 14K Gold plating which is 2.5 microns thick. In short, it means that the colour and shine is crafted to last at a fraction of the cost of solid gold.

The gold vermeil plating on each piece means that they there are naturally pretty resilient, however, we would recommend taking your jewellery off when in the presence of water (showering, washing-up, swimming etc) to keep it's best. 

To bring back the luster, you can either rub the metal gently with a microfiber cloth, or use a small amount of silver cleaner to give it an even more brilliant shine!

Absolutely - Over time, the plating will wear away (although this will be over a long period due to the thickness of the plating) to reveal the 925 Silver base. Your local jeweller will be able to replate your jewellery should you wish to do so. 

Returns & Exchanges

Absolutely - At Danielle Silvie we take great pride in our pieces, but we understand that sometimes you may wish to return your items. 

Please contact us via email at within 14 days of receiving your order for a return. Please note that the items must be unworn and in their original condition complete with packaging. The customer will bear any delivery costs to return an order.

Danielle Silvie cannot be held responsible for any items lost in transit, so we would recommend using a tracked service to ensure they arrive back to us safely. 

Unfortunately we do not accept exchanges or changes of mind, however, we do have a refund policy as outlined above. 


We've created an easy to follow guide for ring sizing which can be found here